Reminder: Blue Cross and Blue Shield of TX (BCBSTX) Changes Customer Service Hotline Hours

What’s Changing

Effective Dec. 13, 2021, BCBSTX Medicaid will change our provider customer service department hotline’s hours of operation from the current 8 a.m. to 8 p.m., (CST).

Hotline New Hours

Our new hotline hours of operation starting Dec. 13, 2021 will be 8 a.m. to 5 p.m., (CST). There will be no changes to our existing customer service phone number for our providers; continue calling provider customer service hotline based on the line of business at the following:

• STAR and CHIP: 1-877-560–8055
• STAR Kids: 1-877-784-6802

Stay connected

Continue to watch the Alerts and News /Updates section on our website for additional information as it is updated.

Questions

For questions or additional information, please:

• Contact your BCBSTX Medicaid Network team at 1-855-212-1615 or
• Submit via email Texas Medicaid Network Department