An eligibility inquiry should be completed prior to rendering services to verify member coverage information.

Verify Medicaid STAR, CHIP, or STAR Kids eligibility

  • Customer Service
    Medicaid (STAR) and CHIP: 1-877-560-8055
    STAR Kids: 1-877-784-6802
    8:00 a.m. – 8:00 p.m. CST
  • www.availity.com  (registration required)
    BCBSTX Medicaid Preferred Search options
    1. Payer ID: HCSVC
    2. Alpha prefix (e.g., ZGT) + Subscriber ID (Subscriber ID on the BCBSTX card)
    3. Alpha prefix (e.g., ZGT) + 9-digit Medicaid/CHIP ID
  • 24/7 Nurse Advice Line – 1-855-802-4611, TTY 711